Topics: course materials, textbook delivery, textbooks
Located on the main campus of the University of Kansas, the KU Bookstore serves a large student population. As other stores closed and the online student population grew, KU Bookstore’s customer base ballooned. The sheer volume of people being directed to their store made it increasingly difficult to provide all students with the great service they expect. To help streamline the textbook purchasing process, the KU Bookstore made some changes to incentivize online ordering.
Minnesota West Community College Bookstores used to distribute textbooks on three of their five campuses. However, as the course material industry and the campuses evolved, that method became less efficient. Coming together, the bookstores decided that a warehouse distribution model made the most sense for their students and campuses. We recently sat down with Worthington Campus Bookstore Manager Melissa Gehl to discuss their new textbook distribution process and how students and faculty have responded.
Last year, 25 million books were sent out from the MBS warehouse. But when you receive those neat bundled boxes of books, do you ever think about how they got that way?
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