Foreword Online

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Mobile Shopping Is on the Rise

Posted by Kate Seat on 7/24/15 12:00 AM
Topics: eCommerce, omnichannel

What is your store doing to appeal to your smartphone-wielding customers? If the answer is "not much," it's definitely time to rethink your mobile marketing strategy. To reinforce that point, we've selected the following excerpt from a post on Marketing Land (be sure to check out the full article for more insights).

Mobile shopping

Mobile loyalty company SessionM recently surveyed 12,000 randomly selected US smartphone users about their mobile shopping behaviors. The company found that 85 percent of respondents said their m-commerce buying was steady or had increased versus a year ago.

While roughly 15 percent said mobile buying had increased “significantly,” personal data security and/or poor user experiences (e.g., product images too small) were cited as barriers to the further growth of mobile e-commerce.

More than 90 percent of respondents said they had made a retail purchase in the past 90 days. The great majority (73 percent) had made those purchases in a traditional, physical store. Roughly 53 percent agreed that the in-store experience was still superior to online/mobile shopping.

However, confirming the findings of many earlier surveys, the overwhelming majority (90 percent) said they use their smartphones in stores while shopping. The top activities on smartphones while in-stores were the following:

  1. Price comparisons — 54 percent
  2. Looking up product information — 48 percent
  3. Checking reviews online — 42 percent

Another top in-store smartphone behavior, not on this list, is seeking coupons or deals. Though not in top three above, in-store deal-seeking is consistently found to be one of the top smartphone uses.

Two important marketing opportunities for retailers were identified (or reinforced) in the data:

  • Opportunity surrounding in-store push notifications about deals/offers (57 percent were more likely to shop at a store if available)
  • Loyalty programs (76 percent would be more likely to shop at a store if available)

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