Before rush starts, we recommend taking time to verify critical store technology is operating as it should. Taking this step helps to prevent transaction delays, customer frustration, and operational disruptions throughout the busiest time of year.
Follow this easy readiness checklist to ensure a great start to the term.
Test Register Readiness
Registers are the heart of the customer transaction experience. Make them the first priority during reopening. Begin by powering on all registers and confirming they have completed any required updates. Verify that each register is functioning normally after being powered off and that there are no error messages or connectivity issues.
Verify Payment Systems
A smooth checkout experience depends on reliable payment processing. Verify your payment systems are functioning as expected, including:
- PIN Pads
- Credit Card Processing
- Campus Card
- SFA Connection
Confirm Peripheral Devices Are Working
Store equipment can experience issues after periods of inactivity, making it essential to validate all peripherals before opening. Test any equipment that might be needed during rush, including:
- Scanners
- Printers
Verify Email Receipts
Send a test email receipt to confirm customers can receive digital copies of their purchases without issue.
Test Customer Retrieval
Confirm customer account lookup functionality is working correctly and customer profiles can be accessed as expected.
Perform a Final Register and Store Close Test
Before opening for business, complete a register close and store close test to ensure end-of-day procedures can be executed successfully if needed. Identifying issues early helps avoid disruptions later in the day.
To get more pre-rush preparation tips, MBS system partners can visit the educational Resource Center. Making time to double check your store’s readiness can make all the difference in delivering a successful rush this term.
