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Ideas, information and industry news for collegiate retailers



Taking Care of Business

Posted by Dean Asher on 8/12/14 11:00 PM
Topics: college store customer service, textbook rush, inventory management, mbs direct

 

Crates of books move through three miles of conveyor systems to make sure they end up going where they need to go. Crates of books move through three miles of conveyor systems to make sure they end up going where they need to go.

It’s our partner schools' busiest time of year, which means it’s a busy time in the MBS Warehouse, too.

Orders increase exponentially this time of year, and we have staff working around the clock all summer long to make sure orders are fulfilled on time.

Year-round, we like to boast the largest industry inventory at more than 1,040,000 titles in our database and more than 115,000 titles on-hand at any given time. But during peak season, we have as many as 8,964,537 books moving through the warehouse.

We also hire about 370 temporary positions in the warehouse to process the thousands of books moving through the system every hour, and 25 positions in the call center to meet the increase in demands that comes with bookstores across the country getting ready as students return for another term.

The MBS warehouse also features some state-of-the-art additions, including automation processes that sort 20,000 books per hour and travel at 656 feet per second, more than three miles of conveyor belt systems moving hundreds of totes and generators to keep the warehouse up and running in the event of a storm.

About Dean Asher

Dean Asher is a former copywriter with MBS. Though he no longer writes for us, he is still proud of having helped this blog continue to evolve as an industry-leading resource of news and original content.

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