Sending returns to MBS is a simple process. However, there are a few things you can do to ensure a streamlined experience. We gathered three helpful best practices that will expedite payment to your store and avoid any unnecessary confusion.
Best Practices for Textbook Returns
- Check with your representative that we have the correct contact information for your store
It is likely that we have multiple contact points for your store. Sometimes, a staff member might leave or retire from your store, but they are still listed as the contact who receives return authorizations, credit authorizations, etc. It is a good best practice — and could potentially save time and confusion — to confirm with your representative that we have the correct contact details in our system.
- Submit your Returns Request to MBS
When MBS receives your request, an authorization will be created and sent to the email address that submitted the request. If it was submitted via phone, we will email the authorization back to the email address we have on file for your store.
- Put the paperwork in the shipment
Before you ship returns to MBS, please confirm that all the necessary paperwork (copy of the store’s chargeback and a copy of the MBS return authorization) is included in the shipment. This helps expedite the return process when it is received in our warehouse facility.
If you have any questions regarding returns, please contact our Returns department. You can email us at returns@mbsbooks.com or call us at 800-325-3208. If our representative is assisting other callers, please leave a message and your call will be returned in the order that it was received.