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Ideas, information and industry news for collegiate retailers



Liz Schulte

About Liz Schulte

Liz Schulte is an author and business owner with a background in customer service, marketing and higher education development.

Recent articles by Liz Schulte

LCC Bookstore Affordably Improves Its System's Functionality

Posted by Liz Schulte on 1/18/21 7:00 AM

When Lower Columbia College Bookstore’s Director of Enterprise Services Alyssa Milano-Hightower, MBA, found out that the bookstore’s collegiate retail system would no longer be supported, she knew they had to move fast to find a new system provider. The store selected MBS Store Technology Solutions because the system would improve functionality and was economical.

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Three Customer Service Tips for an eCommerce Rush

Posted by Liz Schulte on 1/13/21 6:30 AM

Once again, a new term is upon us and it is likely that most college stores will be directing as much student traffic online as possible. How is rush different online and how can you be sure that students continue to have the level of service from the store that they expect? We have collected three tips to help boost your rush this term.

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Spotlight: Giving Back to Students Through Mask Sales

Posted by Liz Schulte on 1/11/21 6:30 AM

There is no doubt that mask wearing has become a new normal over the past year. With the emergence of a new accessory that everyone required to wear, it makes sense for campus stores to offer them to customers. However, Grand Valley State University (GVSU) Store decided to take a slightly different route. The store has opted to donate a portion of its mask sales to the campus Student Support Fund, helping student who have been affected by the pandemic.

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How to Help Students Understand the Importance of Course Materials Marketing Plan

Posted by Liz Schulte on 1/6/21 6:30 AM

Students who are prepared for their classes have a better chance of mastering the subject, especially with the rise of online learning. Why are so many students choosing not to purchase course materials? The usual reasons are the cost is too high, the professor doesn’t use the book or the student has heard from friends that the book isn’t necessary for the course. With many schools relying on online learning, course materials are more important than ever to student success. So, how can the bookstore help students understand the importance of course materials?

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Strengthen Your Store’s Student Communications in 2021

Posted by Liz Schulte on 1/4/21 6:30 AM

Effectively communicating with students about changes has been one of the biggest challenges for bookstores recently. Many stores have developed new and successful communication channels by working with campus stakeholders. For example, working with campus marketing to send out announcements or putting reminders in the LMS.

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Happy Holidays From MBS

Posted by Liz Schulte on 12/24/20 6:00 AM

We hope everyone is having a fantastic holiday. Foreword Online will return on 1/4/2021 to bring you the latest in collegiate retail news and stories.

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Campus Store Conversations: How College Stores Improve Faculty Adoption Rates

Posted by Liz Schulte on 12/23/20 6:30 AM

Faculty adoptions are one of the most important aspects of textbook management. However, it can be a challenge to consistently get faculty adoptions in on time. That’s why college stores have developed strategies and worked with campus influencers to help streamline this vital process.

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Service That Makes a Difference for the County College of Morris Bookstore

Posted by Liz Schulte on 12/21/20 6:30 AM

County College of Morris (CCM) Bookstore became an MBS Premier Partner because of the benefits and the level of service provided by MBS. Additional MBS support, access to the MBS Rental Management Tool and getting more books, all make it easier for the CCM Bookstore to do business in today’s collegiate retail industry.

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Keep Your eCommerce Site Interesting With Care Packages

Posted by Liz Schulte on 12/16/20 6:30 AM

There is nothing quite like receiving a thoughtful gift that lets you know someone is thinking about you. However, finding that perfect gift isn’t easy. One way the college store can help the campus community is by giving customers the option to order a pre-bundled care package.

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Elizabethtown College Store Serves Students and Parents With Pop-up Locations

Posted by Liz Schulte on 12/14/20 6:30 AM

This year has required college stores to adapt normal operation strategies, pivoting with a moment’s notice. Elizabethtown College Store had never done a pop-up location before this year, but when it needed a way to better serve students and parents on campus, the store made it work.

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