Ideas, information and industry news for collegiate retailers

The end of term is a busy time for college stores. Returning textbooks to MBS is an easy process, but there are a few ways you can streamline your return shipment to help save time and expedite the payment to your store.

3 Ways to Streamline Textbook Returns

1. Make sure MBS has the current contact information for your store
   A staff member may have left or retired from your store, but they are still listed as the contact who should receive any return authorizations, credit authorizations, etc. This can cause delays and confusion. However, there is a simple solution. Just talk to your MBS representative and confirm that we have the correct contact details.
   
   
2. Submit a Returns Request to MBS
   When a returns request is submitted to MBS, we will create an authorization, and it will be sent to the email address that submitted the request. If it was submitted via phone, we will email the authorization to the email address we have on file for your store. Include a copy of this authorization in your returns shipment.
   
   
3. Include the correct paperwork in the shipment
   Before you ship returns to MBS, please confirm that all the necessary paperwork (copy of the store’s chargeback and a copy of the MBS return authorization) is included in the shipment. This will expedite the return process when it is received in our warehouse facility.
   Check out the Complete Guide to Shipping to MBS.

If you have any questions regarding returns, please contact our Returns department. You can email us at returns@mbsbooks.com or call us at 800-325-3208. If our representative is assisting other callers, please leave a message and your call will be returned in the order that it was received.