Foreword Online

Ideas, information and industry news for collegiate retailers



Will Counter Service Become the New Normal?

Posted by Liz Schulte on 8/12/20 6:00 AM

Many college stores are making plans for fall amid uncertainty. While trying to plan for multiple scenarios, it is important to maximize the number of options available to students: a strong web presence with a responsive site, fast delivery, curbside pickup, and streamlined in-store pickup and purchasing. But how are stores streamlining in-store purchasing and keeping customers and employee safe? For many college stores, counter service is the answer.

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Southeast Technical College Bookstore Adapts to Improve Service and Convenience

Posted by Liz Schulte on 8/10/20 6:00 AM

COVID-19 has changed the way college stores across the nation operate. Adapting to current conditions and new restrictions, college stores have found ways to work within this new normal. Southeast Technical College Bookstore has taken the challenges they face and used them to improve customer service and add more convenient options for students. Bookstore Manager Jason Skiff recently spoke with us about the changes the store has made to prepare for fall.

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Delta College Bookstore Strengthens Campus Relationships During Pandemic

Posted by Liz Schulte on 7/13/20 6:30 AM

Since the end of March, college stores have had to make quick adjustments to meet the unprecedented demands created by COVID-19. As the San Joaquin Delta College campus responded to the pandemic, the Delta College Bookstore stepped up with a plan to safely offer students a centralized location to return and pick up materials.

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Campus Store Conversations: UC Davis Stores Talk About College Bookstore Industry Trends

Posted by Liz Schulte on 6/1/20 6:00 AM

Recently, MBS Field Marketing Territory Manager Beth Gallagher had the opportunity to sit down with UC Davis Stores’ Aaron Ochoa, Director, and Jason Lorgan, Executive Director of Campus Recreation, Student Unions and Stores, to discuss college bookstore industry trends and how their stores work to elevate student experience. So today, we bring you our first MBS Foreword Online podcast, Campus Store Conversations.

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How to Motivate Gen Z Student Workers in Campus Retail

Posted by Liz Schulte on 5/6/20 6:30 AM

Student employees can be a great resource for campus retail. They bring new energy into the store and provide helpful insight about their likes and dislikes. However, how does this latest generation of student workers differ from previous generations?

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25 Customer Service Trends That Strengthen College Stores [White Paper]

Posted by Liz Schulte on 4/27/20 6:30 AM

Fantastic customer service has the power to set your store apart from the competition. Regardless of store size, the time and care you take with your customers will strengthen your position in the campus community and demonstrate the service you provide. But what does great customer service mean in today’s collegiate retail environment?

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Fighting Dragons with Students

Posted by T.A. Nathan on 3/18/20 6:00 AM

Campus bookstores are always coming up with creative ways to reach nontraditional students. Kansas City Kansas Community College found a way to engage nontraditional students and even some faculty members and staff with on-campus games of Dungeons & Dragons. We recently spoke with Chris Guthrie, operations assistant at KCKCC, about his success and how he tapped into the community’s sense of adventure.

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