MBS CRM helps college stores improve customer outreach and service. This incredible tool is free for MBS Store Technology Solutions partners. Already stores are benefiting from expanded customer service and marketing technology. We recently sat down with Kurt Kaiser, Assistant Director — Course Materials, Colorado State University, to discuss how his store is incorporating CRM into its processes.
Those viewing MBS from the outside might assume we are like any warehouse operation. We check in, shelve and ship out course materials — that is true. However, MBS is also so much more. We are a technology company, industry leaders and innovators who serve and support educational institutions.
Years ago, Grand View University Bookstore started a bookstore committee to discuss all things course materials. The committee of students, faculty and the bookstore staff meet twice a year for an hour to talk about course materials, current trends and to open a dialogue between all the parties with a vested interest in campus course materials.
Soon, students will return to campus for a new term. Now is a good time to start preparing your spring term student messaging to remind students about the services available to them through the campus store. We have collected a few ideas to help you get started.
The experience shoppers have with your store (in person or online) makes a huge difference. However, what goes into creating a shopper experience that brings customers back to your store? Quality products, excellent service and good prices are probably the top three for most shoppers. Today we are going to talk about how retailers ensure customers that they are getting a fair price from the store through price matching.
With a busy shopping season quickly approaching, now is a good time to start reminding students why they should check out the campus bookstore for gift giving ideas. From preparing for finals to traveling over the holiday, there’s a lot on students’ minds. The college store can offer an easy shopping solution. Today, we’re going to look at reasons students should shop in your store and ways to inspire shoppers this year.
Finding ways to save time and automate your workload is important, especially during the busiest times of the year. Even though many students are back on campus, fast online order fulfillment, multiple distribution options and managing the flow of in-store traffic is still essential to college store operations. Today, we will look at three ways that you can streamline fulfillment processes.
It’s once again time for MBS’ biannual systems training event. This fall, October 25 to 29, MBS Store Technology Solutions will host the virtual event for college store system partners that provides stores with a first look at upcoming system enhancements, training on useful system functionality and a review of 2021’s system enhancements.
Whether customers are shopping online or in your brick-and-mortar store, a strong loyalty program can help encourage repeat visits and more frequent purchases. Today we are going to look at how you can develop a loyalty program students will love and a few ways to promote it to the campus community.
It’s important to make plans that will continue to allow your store to evolve and grow, especially during times of tremendous industry change. Just coming out of rush is the perfect time to start noting upgrades you would like to make in your store. So, as you are planning and making budget decisions for the next year, here is why you should consider including system upgrades in your budget.
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