While returning textbooks to MBS is a straightforward process, a few simple steps can help you save time, reduce delays, and ensure your store receives credit as quickly as possible.
Here are three easy ways to streamline your textbook return shipments:
- Confirm Your Store’s Contact Information
Outdated contact information can slow down the returns process. If a former employee is still listed as your store’s primary contact, return authorizations and credit documents may be sent to the wrong person.
To avoid delays, connect with your MBS representative and confirm that your store’s contact details are current. This quick check helps ensure authorizations and communications reach the right team member without interruption.
- Submit a Return Request to MBS
Submitting a return request allows MBS to generate a return authorization, which is sent to the email address used in the request. If the request is submitted by phone, the authorization will be emailed to the address currently on file for your store.
Be sure to include a copy of the approved return authorization in your shipment. This enables faster processing once your returns arrive at the MBS warehouse.
- Include All Required Paperwork
Before shipping, double‑check that your return includes all necessary documentation:
- A copy of the store’s chargeback
- A copy of the MBS return authorization
Including the correct paperwork helps warehouse team process returns efficiently and minimizes delays in issuing credit.
For additional tips and shipping guidelines, reference the Complete Guide to Shipping to MBS to ensure your returns are prepared correctly from start to finish.
If you have any questions regarding returns, please contact our Returns department. You can email us at returns@mbsbooks.com or call us at 800-325-3208.
