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The MBS Way

Posted by Liz Schulte on 8/29/17 5:30 AM
Topics: MBS Systems, customer experience, benefits of scale

Your course materials partner should offer the total package.The MBS Way

A company that supplies the books you need and provides a state-of-the-art system which handles your workload and produces actionable data; a company that values relationships and grasps the nuances of the industry. A company like MBS.

Scale

The benefit of partnering with a company of scale is that it has the foundation to provide your store with the attention and service required to continue to grow into the future.

“The amount of people we have here, that we have invested in, to take care of our partner client stores is second to none,” MBS Vice President of Sales and Marketing Jeff Miller said. “Partner stores always know they are going to have someone on the other end of the phone as well as our feet-on-the-street reps who are out there helping them on a day-to-day basis.”

System

Changes in retail happen fast. Customer expectations continue to grow. Don’t get left behind with a slow POS system that cannot meet the real-life day-to-day challenges your store faces. Choosing a system that can give you an edge over online retailers, increase productivity and enhance your service through actionable data is a must.

“It’s getting trickier and trickier these days to look at what’s selling, what’s not selling, to know answers to critical questions. Arc presents the data to you in a way that allows you to make decisions on the fly,” MBS Systems Sales Consultant Victor Hoffman said.For instance, the buyers trend report in the merchandise area gives you a great overview of a product. You can get an overview of how a product is doing and how it has done. Therefore, you will be able to set up replenishment models that help you make sure the items that are selling stay in stock, and the items that aren’t selling stay out of stock.”

Service

Getting the help you need, when you need it, makes a difference in your ability to support customers — your success is our success. We strive to provide exemplary service because each partner school is important to MBS. When you partner with us, you become part of the family.

“I think MBS takes — and if they don’t, they should be taking — great pride in the customer service to their store partners,” University Store Director at University of Central Missouri Store Charlie Rutt said. “We operate the same way [as MBS]. We both treat customers as if we were family. I think, generally speaking, we’re going to do more for our family than we are for strangers.”

Choosing the right course materials partner is an important decision. Contact us today to see how we can better serve your school.

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About Liz Schulte

Liz is a marketing copywriter for MBS. Her background ranges from customer service to business owner. She has firsthand experience with creating marketing plans as well as ensuring the customer’s needs are met. When she isn’t in the office, she is an avid reader, a prolific writer and the owner of two very spoiled dogs.

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