MBS Systems strives to develop the best tools, applications and technology your store needs to efficiently carry out both front- and back-of-house duties, but that dedication doesn't end in development.
The first week of MBS Systems Fall Forums officially began Monday, and representatives from stores nationwide are excited about the new knowledge they're bringing back to enhance their retail operations. In that time, MBS Systems trainers and other representatives have worked with 20 college store employees to further improve their familiarity with the various functions and services within the MBS System, ensuring they are able to get the most out of the system at their respective stores.
For newcomers to the college retail industry like Charles Wade, textbook and IT manager for Gray's College Bookstore, the information has been invaluable.
“I’ve only been in the textbook business for about one year, so I wanted to get ahead in workshops and webinars," Wade said. "Fall Forums has been very in-depth and exceptionally organized, with a lot of well thought-out and balanced talks from knowledgeable speakers.”
Other first-year users agreed.
"We’re brand new to MBS and have only been on the system for about three months, so it really helps to be exposed to the people we deal with on a daily basis and see the operation in action. I’ve learned things we wouldn’t have picked up on our own about things we work with every day. For the whole store, I’ve gained the ability to more closely examine built-in reports that we’ve been under-utilizing."
-Steve Glasgow, manager, Vassar College Bookstore
Fall Forums isn't only oriented toward new users. Longtime veterans of the industry are uncovering new ways their system can increase efficiency and maximize their retail operations.
"Even though I’ve been doing this for 25 years, I’ve learned something new from every session," said Mike Dunnigan, auxiliary services coordinator at San Joaquin Delta College.
There's been plenty to talk about at the 2016 Fall Forums, with the release of MBS Systems Arc earlier this year. Wade said he liked the retail management app suite, which has functionality to aid in ordering and reporting for both textbooks and general merchandise, while San Joaquin Delta College found it exciting as well.
"We came to Fall Forums because we wanted to see if there were any spots in our Systems knowledge we were missing," said Alva Donato, SJDC textook coordinator. "Arc is what stood out. We are usually hesitant in switching, but after learning the changes Arc can bring to our store, we saw it’s exactly what we want."
Store representatives also reported they valued the opportunity to rub shoulders with other industry experts in their field.
"I’ve gained valuable information from each session from the MBS team to bring back to our store to improve functionality," said Lynnette Held, operations manager of Cal Poly University. "It's also a valuable opportunity to build relationships with our peers and see how they’re operating their own stores."
There's still time for other stores to network and get in-depth, personal instruction on everything their system has to offer. The next Fall Forums session will take place Nov. 1-3 in Columbia, Missouri.
MBS doesn't limit training opportunities to customers, either. Next week, the MBS field force will return to the home office for their own annual training event. Stay tuned next week for coverage of our 2016 Sales Meeting to see what your reps are learning they can continue to better serve your store.