Foreword Online

Ideas, information and industry news for collegiate retailers

Customer Service Drives Results

Posted by Liz Schulte on 3/14/18 5:30 AM
Topics: customer service, customer experience, marketing

We talk a lot about customer service because we believe that relationships are an important part of business. Anyone can talk a good game for a short period of time when they want something, but day in and day out dedication is rare. Real connections between businesses take more than an email or single sales call, and that’s what MBS Wholesale provides. When we welcome a new partner school they become part of our family — their success is our success.

Customer Service Drives Results

"The University of St. Thomas Bookstores has had the pleasure of being partnered with MBS for over 25 years. Working with the best and the brightest has been a great experience over these years. As a leader in the textbook industry, MBS keeps close tabs on the ever-changing bookstore industry and is always in the forefront with the latest technology.”  Director of University of St. Thomas Bookstores Tony Erickson said. “We look forward to partnering with MBS for many more exciting years."

Services for success

MBS Systems Training

In the spring and fall, MBS Systems hosts free training forums. Attendees get hands-on learning directly from the experts while making connections with other stores from across the country and learning directly about their experiences. Systems Training Department webinars and other training opportunities make sure customers are always up to date on new features throughout the year.  

Foreword Online

In addition to our customer service and training teams, we also want to help you stay informed of the industry and technological developments, as well as have more marketing ideas. Foreword Online offers daily original blog posts on a variety of subjects: college store stories, monthly marketing plans, technology, social media advice, MBS expert interviews and other subjects that benefit your store.

Marketing Materials

Promote your textbook events with eye-catching Promo Guide resources. Choose how you’ll advertise your buyback, rush and rental events from numerous themes and accessories (emails, posters, yard signs, A-boards, table tents, etc.) The Promo Guide has all the support pieces you need to draw interest and increase student participation.

MBS Service Center

With MBS Service Center, staying on top of textbook management has never been easier. Everything you need to keep up to date on financials, shipments and inventory — including MBS Realtime Ordering and guide pricing — is available here. There’s no software required; all you need is an MBS account and an internet connection.

Each one of our partner stores matters to us. We want to hear about your successes, and we want to know how we can better serve you. If there are topics you would like us to cover or if your store wants to be highlighted on our blog, let us know in the comments below.

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