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Engaging Alumni and Parents Online

Posted by Liz Schulte on 5/1/19 5:30 AM
Topics: college store growth opportunity, college stores, college bookstore

College stores serve their campus community as a retail and social hub. From the moment students are accepted all the way to graduation, the store is a constant presence in students’ college life. However, what happens after graduation?

Engaging Alumni and Parents Online

Once students graduate, their perception of the school quickly turns into a memory of what it was like to be on campus. Positive correlations result in an active and dedicated alumni and donor base. Negative correlations lead to disengagement. That’s why colleges and universities must foster alumni relationships and reinforce school pride.

Endowments and donations provide greater financial stability, but timing is important with fundraising. Finding natural unobtrusive ways to extend the student-school relationship into an alumni-school relationship can produce big results later. One way to establish these relationships is to build on the college store’s existing rapport.

How can college stores help foster relationships with a virtual bookstore?

The college store is a natural outlet for alumni to continue to show their school pride and support their alma mater. No matter where their career takes them, alumni can maintain their connection to your school through your college store’s eCommerce site and mobile app. There, they can collect the school-branded merchandise they want, allowing them to display their school pride at home, in the office or during the big game.

With a great alumni and parent communication strategy, college stores can continue to reinforce loyalty and build an off-campus customer base.  

Email

Email is a powerful marketing tool. Timely school-branded emails from the bookstore can keep alumni and parents informed about the major campus events and provide a clear way to get high-quality, logoed merchandise. By providing alumni and parents exclusive deals and a customized loyalty program, stores can strengthen this connection and the school brand.   

Customized loyalty programs enhance college stores

Social media

Social media is a great way to reach people of all ages, but especially those that fall into the Gen X, millennial and Gen Z demographics. Social media provides a simple way to connect with your alumni, parents and fans. It lets school quickly pass along exciting campus information and spark nostalgia. It is also an easy way to advertise to a specific, targeted audience and drive website traffic. In fact, 73 percent of consumers report that they want to see social media posts about discounts and sales.

College stores can improve alumni engagement with social media

Campus partnerships

The campus store also fosters relationships through campus partnerships. By working with the alumni association and with the organizers of parents’ weekend or other parent-focused events, they can provide special discounts and merchandise that makes everyone feel like a they are a part of the campus community.

College stores need on-campus partnerships

Building these authentic relationships early will boost later development efforts and show every generation that they are valued by the school.

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About Liz Schulte

Liz Schulte is an author and business owner with a background in customer service, marketing and higher education development.

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