Foreword Online

Ideas, information and industry news for collegiate retailers



What Do Customers Love About DVU Bookstore?

Posted by Lori Reese on 4/30/18 10:30 AM

Delaware Valley University Bookstore Assistant Director, Rick Horner, has a deep understanding of industry challenges. That’s probably one reason the Doylestown, Pennsylvania campus retailer continues to thrive.  

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Cleaning the Pasture

Posted by Rob Heller on 1/31/18 5:30 AM

What a winter!

Any cold weather blood I once had has long been diluted by chlorine and salt water. Temperatures shouldn’t drop into the teens in the Carolinas ever — they just shouldn’t. I’m over this cold weather. Bring on springtime! Bring on the outdoors!

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How Do You Hire the Best for Rush?

Posted by Lori Reese on 1/16/18 5:30 AM

Hiring for rush can be a trial. What you need and what you get can easily be two different things. You need competent, smart people with customer service skills that can manage the confused, impatient and frustrated students that throng the store in search of required titles. For many, though, the criteria you normally use to evaluate an employee goes by the wayside during rush. The sheer need for bodies to man the floor outweighs all other priorities. Still, the semester’s start is the best time to make the sort of impression on students that prompts return business. How can you ensure you have employees that will offer customers a positive experience?

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Catching a Good One

Posted by Rob Heller on 8/24/17 5:30 AM

Summertime!  A time to gather up the belongings and head to the lake.  I had a pile of things to take with us:  Ski vests, tubing floats, some paddle and there was a cooler — of course there had to be a cooler.  What’s a trip to the lake without a cooler?  Will, our six-year-old, came out to toss his red plastic Lightening McQueen fishing pole beside the collection.

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