Foreword Online

Ideas, information and industry news for collegiate retailers

Spotlight VP Human Resources Jerome Rader: Hiring for Rush

Posted by Lori Reese on 11/10/17 5:30 AM

Finding excellent seasonal employees is one of the greatest challenges college stores face. Bookstore jobs require intelligence, commitment and solid customer service skills. What’s the best way to attract good workers?

Each year MBS hires more than 500 temporary employees for rush. We sat down with MBS Vice President of Human Resources Jerome Rader to discuss recruiting tips and tricks — as well as potential red flags in the hiring process. With 27 years of MBS HR experience, Rader offers a wealth of expertise for college retailers.

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3 Keys to Employee Excellence

Posted by Lori Reese on 10/9/17 5:30 AM

Gas stations and big-box stores aren’t the first things that come to mind when you think of employee satisfaction. Yet, that’s something QuickTrip, Costco and Trader Joe’s have in common.

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Managing Unmanageable Employees

Posted by Lori Reese on 7/20/17 5:30 AM

A toxic employee makes the daily stresses of college retail unbearable. Already, tensions abound with faculty politics, student and family financial concerns — not to mention massive changes in the industry as a whole. These workers create chaos, lower morale and inspire your best employees to quit.

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2017 Spring Rush Survival Guide; Are You Ready? - [Infographic]

Posted by Kate Seat on 1/13/17 5:30 AM

As the spring rush season begins, we wanted to share a survival guide and checklist, setting you up for success this season. Good luck and welcome to spring 2017!

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Why Proper Training Will Lead to Your Store's Success

Posted by Dean Asher on 12/6/16 5:00 AM

Preparedness is an essential trait of running a successful bookstore. The best way to make sure you’ll be ready from day one is to find a comprehensive training program that will enable your staff to provide a smoother customer experience, maximize your store’s organization and turn your employees from novices into experts. A direct correlation can be drawn between well-instructed training and store success.

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Why Empowering Employees Improves Customer Service

Posted by Kate Seat on 3/3/16 11:30 PM

As an active member of the retail industry, you've probably heard the phrase "the customer is always right" more times than you can count. Would it surprise you to learn that that famous quote, often attributed to Marshall Field, was originally "assume that the customer is right until it is plain beyond all question he is not?" In reality, it isn't practical to defer to customers 100 percent of the time, so making sure that your employees have the confidence to trust their own judgement can go a long way toward improving the service they provide. Here are three practical ways to empower your staff, drawn from a post written by Laura Macleod for Independent Retailer.

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3 Reasons to Hire Millennials

Posted by Kate Seat on 2/26/16 2:00 AM

You don't have to search very hard to find articles arguing against hiring millennials, based on certain traits they all supposedly share. In our experience, however, many college stores report that their student employees are both invaluable resources and great staff members. The following excerpt (from a post on provides three more reasons to consider hiring them:

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Rush Survival [Infographic]

Posted by Kate Seat on 1/15/16 1:00 AM

The back-to-school rush has already begun for many stores out there and for everyone else, it's about to start. Make sure you and your staff are ready when the crowds of students begin flooding in!

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7 Simple Changes That Could Rock Your Store

Posted by Kate Seat on 12/11/15 1:00 AM

In order to make an impact on the daily operations of your store, you have to go big, right? Nope! Even making some small tweaks can yield serious results, and one of the best areas to concentrate on is how your team functions. We've selected a few simple tips to make the process as easy as possible for the following excerpt, but be sure to also read the original post from Small Biz Trends as well).

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Negative Feedback? No Problem!

Posted by Kate Seat on 12/2/15 3:39 AM

It only takes a moment for a dissatisfied customer to share her experiences online — especially with a smartphone in every hand! Obviously, you'd like to receive as much positive feedback as possible since a happy customer is usually a loyal one, but even negative feedback should be viewed as an opportunity rather than as a setback. Find out how to use your customers' opinions to your advantage with this excerpt from a post from the AMEX Open Forum.

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