Foreword Online

Ideas, information and industry news for collegiate retailers



Lori Reese

About Lori Reese

Lori Reese has more than 15 years’ experience teaching in college and K-12 classrooms. She studied philosophy as an undergraduate at the University of Chicago, earned an MA in English and Creative Writing from Hollins University and an MFA from University of North Carolina - Greensboro. At UNCG she won the Outstanding Graduate Teaching Award and received a Fulbright to conduct research for a novel in Sri Lanka. She has taught undergraduate creative writing, composition and literature as well as seminars for the Lloyd International International Honors Program. She worked in private K-12 education for two years as an English teacher and Academic Dean.

Recent articles by Lori Reese

How Can You Create Faculty Evangelists?

Posted by Lori Reese on 11/5/18 8:50 AM

Good faculty relations are critical to collegiate retail success. Of course, you need cooperation from educators when it comes to adoptions, but, far beyond that, faculty evangelists can boost your store’s campus profile and its bottom line. In marketing-speak, an evangelist is someone who spreads enthusiastic word-of-mouth about your store and services — and they do it for free.

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Why Are Today’s Students So Anxious?

Posted by Lori Reese on 10/31/18 8:00 AM

These days many college stores are joining the fight against student anxiety. Searching for ways to offer students more than just a place to shop, collegiate retailers have found numerous innovative strategies   — from hosting de-stress events to bringing in therapy dogs — for reducing stress among college-goers. Those who invest in promoting student well-being know it’s a worthwhile effort: students’ outsized anxiety not only precipitates other health concerns, it interferes with academic success, driving some out of school altogether. Most higher education institutions are aware that anxiety is a problem. What’s less obvious is why.

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How Can Campus Stores Calm This Uneasy Generation?

Posted by Lori Reese on 10/3/18 10:00 AM

Most collegiate retailers love students, and faculty and administrators share that passion. It’s one of the reasons campus citizens choose a career in a learning environment where profit, however vital, is not the only goal. The ever-changing population of young people arriving on campus challenges older adults to stay sharp, creative and open to learning. Lately, the students coming to college have campus authorities searching for ways to help them find relief from mental health issues, too. Young people born after 1995, known collectively as Gen Z, have the highest-ever reported struggle with anxiety. Thankfully, campus retailers have a variety of resources at their disposal, which can help students become loyal customers and turn their retail experience into a source of refuge.

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Students Are Sick With Anxiety: How Can College Stores Help?

Posted by Lori Reese on 10/1/18 10:00 AM

College should be challenging, but, lately, many students find it downright overwhelming. Research shows a larger-than-ever percentage of students experience excessive pressure in school that harms their health, their learning and their chances for success. Anxiety is No. 1 among student-reported mental health issues, and collegiate retailers are stepping up to help solve the problem. Stores nationwide are hosting events dedicated to helping students combat stress, so they can stay in school and achieve their goals. Some empathetic and innovative retailers have turned to a resource not usually available on campuses: Furry, four-legged friends like dogs and cats.

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How Can Honesty Make Your Marketing More Powerful?

Posted by Lori Reese on 9/17/18 8:00 AM

Let’s be real. Marketing isn’t exactly a field known for honesty. In fact, most people associate the work with obfuscation, dissembling and hyperbole. And those are gentle terms. Some folks just say marketing is nice word for lying. As it turns out, research shows young people are increasingly wary of anything that resembles spin — and companies have caught onto that, developing campaigns that illicit trust with unvarnished appeals. Collegiate stores might consider using similar forms of extreme honesty when reaching out to students. Such campaigns often win a surge of long-term, loyal customers.  

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3 Ways You Need to Reach Faculty About Adoptions

Posted by Lori Reese on 9/5/18 5:30 AM

In my first week at MBS, I told a colleague something about faculty adoptions that stunned him. He was writing a blog about why it’s essential for bookstores to get all their adoptions in early.

“Impossible,” I said.

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Spotlight VP Human Resources Jerome Rader: Hiring for Rush

Posted by Lori Reese on 8/27/18 5:30 AM

Finding excellent seasonal employees is one of the greatest challenges college stores face. Bookstore jobs require intelligence, commitment and solid customer service skills. What’s the best way to attract good workers?

Each year MBS hires more than 500 temporary employees for rush. We sat down with MBS Vice President of Human Resources Jerome Rader to discuss recruiting tips and tricks — as well as potential red flags in the hiring process. With 27 years of MBS HR experience, Rader offers a wealth of expertise for college retailers.

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Just Say Please

Posted by Lori Reese on 8/21/18 5:30 AM

Discovering what satisfies customers can be as simple as self-reflection. Young and old, we want courteous, swift service that meets a need, slakes a thirst or fulfills a desire. We also want shopping to be fun, and we want associates to be personable and informed. However, knowing when and how a customer experience has gone awry is complicated.

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Blink, Laugh, Share, Forget

Posted by Lori Reese on 8/16/18 5:30 AM
Those four words capture Generation Z in a nutshell, according to marketing consultancy The Future Company. The age group born between 1995 and 2015 will comprise more than a third of the US population by 2020.

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Arc Transforms Drudgery Into Discovery

Posted by Lori Reese on 8/15/18 5:30 AM

MBS Systems’ cloud-based retail management system, Arc, offers single sign-on access to all your back-office work. Move seamlessly from one task to the next without breaking stride. View detailed graphics and charts on critical store data. Take action within seconds of receiving quality information.

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