Foreword Online

Ideas, information and industry news for collegiate retailers



3 Reasons to Hire Millennials

Posted by Kate Seat on 2/26/16 2:00 AM

You don't have to search very hard to find articles arguing against hiring millennials, based on certain traits they all supposedly share. In our experience, however, many college stores report that their student employees are both invaluable resources and great staff members. The following excerpt (from a post on Inc.com) provides three more reasons to consider hiring them:

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Rush Survival [Infographic]

Posted by Kate Seat on 1/15/16 1:00 AM

The back-to-school rush has already begun for many stores out there and for everyone else, it's about to start. Make sure you and your staff are ready when the crowds of students begin flooding in!

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7 Simple Changes That Could Rock Your Store

Posted by Kate Seat on 12/11/15 1:00 AM

In order to make an impact on the daily operations of your store, you have to go big, right? Nope! Even making some small tweaks can yield serious results, and one of the best areas to concentrate on is how your team functions. We've selected a few simple tips to make the process as easy as possible for the following excerpt, but be sure to also read the original post from Small Biz Trends as well).

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Negative Feedback? No Problem!

Posted by Kate Seat on 12/2/15 3:39 AM

It only takes a moment for a dissatisfied customer to share her experiences online — especially with a smartphone in every hand! Obviously, you'd like to receive as much positive feedback as possible since a happy customer is usually a loyal one, but even negative feedback should be viewed as an opportunity rather than as a setback. Find out how to use your customers' opinions to your advantage with this excerpt from a post from the AMEX Open Forum.

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Become a Stronger Manager in 3 Easy Steps

Posted by Kate Seat on 11/6/15 3:16 AM

While managing a team of great employees can be one of the most rewarding parts of your job, sometimes it's easy to overlook the good stuff when you have to concentrate on more stressful aspects of your daily routine.

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Three Ways to Improve Your Training to Boost Today's Student Workers

Posted by Dean Asher on 10/29/15 12:00 AM

One in three jobs in America are held by a Millennial, but that number is probably low compared to your store's staff. Student workers make up a considerable portion of the college retail workforce, so are you making sure your training is tailored to that generations' unique desires and skill sets? If the training you give new employees hasn't changed in a few decades, Forbes staff writer Natalie Sportelli thinks it might be time for a switch. If you're making any of these mistakes, don't worry — they're easy fixes, and can have a big positive impact on how well your Millennial staffers perform. See the full story here.

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Does Experience or Attitude Matter Most?

Posted by Kate Seat on 10/23/15 12:00 AM

Hiring employees can be one of the most difficult tasks managers face. You want to ensure that any new employees will fit in well with your existing staff as a good addition to your team. When hiring, do you typically look for an extensive or appropriate job history, or is a willingness to work hard enough to make you give someone a chance? Which should you rely on: experience or a great attitude?

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5 Ways to Keep Your Employees Happy

Posted by Kate Seat on 9/25/15 2:30 AM

It's much easier to make your customers happy when you have happy employees helping them. And while financial incentives are always nice, sometimes simply recognizing what they're thinking or feeling can go a long way towards increasing your employees' satisfaction.

In this selection from a post from Huffington Post's Small Business section, Melinda Emerson explains five easy ways to keep your staff engaged and happy.

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Balancing Customer and Employee Happiness

Posted by Kate Seat on 9/11/15 12:00 AM

No matter who coined the phrase, we're living in an era of retail where "the customer is always right" seems to be the prevailing motto for many businesses. Should this always be the case, though? What if this policy jeopardizes another equally important resource: your employees? The following excerpt recommends striking a balance between giving in and standing your ground.

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It's Time to Shelve "How Are You Today?"

Posted by Kate Seat on 8/14/15 12:00 AM

No matter how enthusiastic the employee, a canned, a formulaic greeting always delivers the wrong impression. These tips, chosen from a post by Retail Minded's Nicole Reyhle, will help your staff move past the standard customer greeting.

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