For the Washington and Lee University Store, detailed reporting is a must. They partnered with MBS Store Technology Solutions for their collegiate retail system in 2015 and found that the stronger, more detailed reporting better served their business intelligence needs.
Retail metrics help stores make a variety of decisions from staffing to merchandise ordering. As college stores reopen for fall under new restrictions, limited capacity and social distancing requirements, what bookstore analytic metrics will be most important?
College stores are preparing for a lot of changes this fall: unprecedented restrictions, limited staffing, a lower number of occupants allowed in buildings, etc. Part of preparing for these changes is identifying the best delivery options to serve your campus. With your MBS system, you can add as many delivery options as your store needs on your website, including various forms of shipping, in-store pickup, additional pickup locations and dorm delivery.
Even in the midst of a shutdown, campus stores are still going above and beyond to serve their communities and offer students unparalleled support. The College Store at SUNY Potsdam in New York has made four significant changes to provide students with outstanding service and demonstrate how much they care. We recently spoke with Lyndon Lake, Director, the College Store, SUNY Potsdam, to discuss what changes he has implemented in the store and how he keeps the store part of wider campus conversations.
Contact our editorial team to set up an interview or to contribute a guest post.
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