You work hard to engage and encourage online shoppers to visit your website. The shopper loads up a virtual shopping cart, but then something happens before checkout is completed. What do you do next? Is that sales opportunity gone? Do you try to reach the shopper again?
Oregon State University Beaver Store decided to become an MBS Premier Partner this year for several reasons: providing students with options, cost-saving benefits, MBS’ commitment to college bookstores, the service and products MBS provides college stores, and more. We recently spoke with the Beaver Store’s Chief Academic Materials Officer James Howard (an almost 30-year veteran of the college store industry) about why the store decided to partner with MBS and how the industry is changing.
How can your store use Textbook KPIs (Key Performance Indicators) to enhance your evaluation of its performance through rush as well as its management of faculty adoptions? MBS’ KPI tools provide easy analysis of key data, including Textbook KPIs. Let’s take a look at the reports that help supply transparency into key data figures as they relate to textbook management.
Join MBS Store Technology Solutions for its biannual Virtual Forum (October 31 -- November 4). The week of events will include hands-on learning, new feature announcements, informative how-to sessions and best practices. Registration for each session is now open.
Improve your store’s customer service and take your marketing to the next level with MBS Store Technology Solutions’ CRM. This valuable enhancement is available right now to every MBS system partner at no additional cost. With CRM, college stores can take control of the customer relationship and thrive.
Finding ways to save time and automate your workload is important, especially during the busiest times of the year. Even though many students are back on campus, fast online order fulfillment, multiple distribution options and managing the flow of in-store traffic is still essential to college store operations. Today, we will look at three ways that you can streamline fulfillment processes.
It’s once again time for MBS’ biannual systems training event. This fall, October 25 to 29, MBS Store Technology Solutions will host the virtual event for college store system partners that provides stores with a first look at upcoming system enhancements, training on useful system functionality and a review of 2021’s system enhancements.
With the increase in online learning, getting faculty adoptions has become an even bigger challenge for college stores. It’s also a critical part of the process for getting more low-cost course materials and providing students with cost-saving options. Many stores have had success by reaching out to campus administrators for help.
How did college stores continue to serve campuses and students during a worldwide pandemic? We interviewed numerous stores about their response to the coronavirus, focusing on three areas: eCommerce, textbooks and campus service. Download the Guide to Quickly Adapting Your Store to Improve Online and In-store Service to hear about the updates stores made to continue to be competitive in a rapidly changing environment.
Since the end of March, college stores have had to make quick adjustments to meet the unprecedented demands created by COVID-19. As the San Joaquin Delta College campus responded to the pandemic, the Delta College Bookstore stepped up with a plan to safely offer students a centralized location to return and pick up materials.
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