Foreword Online

Ideas, information and industry news for collegiate retailers



5 Easy Ways to Improve the Student Experience in Your Campus Store

Posted by Liz Schulte on 8/12/19 6:00 AM

Customer experience is a buzzword in the retail world. A great retail experience can change how a customer perceives a store and the store’s brand. However, in a campus store, the impact of a student’s experience with your store extends beyond the walls and brand of your store. It also changes how students view your entire campus.

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5 Counter Service Best Practices that Improve the Student Experience in the Campus Store

Posted by Liz Schulte on 7/17/19 6:00 AM

As course materials become increasingly complicated, the overall student experience during rush can influence how they see the campus store. Some students see the crowds and immediately decide to order online. Others brave the rush only to become frustrated when they can’t find what they need and have to wait in line for help. Recently, we spoke with several stores that have implemented textbook counter service to improve the student experience in their stores. 

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Spotlight: CWU Wildcat Shop Improves the Student Experience with Counter Service

Posted by Liz Schulte on 6/17/19 6:30 AM

Central Washington University Wildcat Shop noticed there was a problem with their student customer service during rush. Large crowds congested the aisles, and lines of students waiting for help made it difficult to maneuver through the stacks. Looking for ways to alleviate the problem, they switched to counter service.  

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Spotlight: Madison College Bookstore Decreases Overhead and Improves Customer Experience with Counter Service

Posted by Liz Schulte on 5/28/19 7:00 AM

Collegiate retailers are asked to lower student costs, increase school revenue and decrease overhead expenses all while providing students with a great customer experience. Creative solutions and retail innovations have helped many college stores meet these demands.

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The Do’s and Don’ts of Making Your Voice Heard on Campus

Posted by Liz Schulte on 1/21/19 6:00 AM

The evolving nature of the educational landscape has inspired recent course material innovation. From new formats to new delivery mechanisms, each creative solution helps improve student learning, preparedness and affordability. However, it also means that course materials are no longer as simple as they once were.

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Make Rush Convenient for Students

Posted by Liz Schulte on 1/9/19 5:30 AM

In today’s digital world, convenience is key. Don’t want to go to the grocery store? No problem. You can order online, and your purchase will be brought to your car or delivered to your home. Don’t feel like running down the road to pick up a new flashlight? No problem. It will be shipped to you in two days. Convenience is the new normal for all consumers, including students.

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How the Belmont Store Put the Student Experience First

Posted by Liz Schulte on 1/7/19 5:30 AM

When faced with moving to a smaller location, the Belmont Store changed their textbook distribution and delivery to take the student experience to the next level.Belmont Store

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Spotlight: How Riverland Community College Bookstores Build Student Engagement Through Events

Posted by Liz Schulte on 11/26/18 5:30 AM

College stores depend on keeping a steady stream of student foot traffic throughout the year. Regular, well-planned bookstore events and sales can increase student and faculty engagement while positioning the store as a campus social hub. We recently sat down with Carissa Drake, bookstore coordinator at Riverland Community College, to discuss bookstore events and the best ways to reach the entire campus community.

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Why Are Today’s Students So Anxious?

Posted by Lori Reese on 10/31/18 8:00 AM

These days many college stores are joining the fight against student anxiety. Searching for ways to offer students more than just a place to shop, collegiate retailers have found numerous innovative strategies   — from hosting de-stress events to bringing in therapy dogs — for reducing stress among college-goers. Those who invest in promoting student well-being know it’s a worthwhile effort: students’ outsized anxiety not only precipitates other health concerns, it interferes with academic success, driving some out of school altogether. Most higher education institutions are aware that anxiety is a problem. What’s less obvious is why.

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3 Ways College Bookstores Support Student Achievement

Posted by Liz Schulte on 10/29/18 6:30 AM

In the changing educational landscape, colleges and universities need ways to improve the student experience, increase retention rates and revenue, and meet the student demand for a more affordable college education. The bookstore can play a significant role in supporting your institutional mission and helping students achieve long-term success.

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