Foreword Online

Ideas, information and industry news for collegiate retailers



Normandale Community College’s Free Pop-up Clothing Closet Strengthens the Campus Community

Posted by Liz Schulte on 7/8/19 6:00 AM

Students at community colleges often face a variety of challenges. From balancing work life, school life and family life to weathering financial hardships and covering living expenses, many students are one unplanned hurdle away from not being able to finish their degree. Campus resources that offer students academic or nonacademic lifelines can be the extra boost they need to make it through the week, the month, the year or all the way to graduation. Recently, Normandale Community College offered its students one such lifeline that showed how much their school and community cares about one another.

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Spotlight: MCC Streamlines Rush With Clerk Service

Posted by Liz Schulte on 7/1/19 6:00 AM

The Monroe Community College Bookstore in New York identified an opportunity to streamline students’ rush experience. In the 2018 fall term, they made two major changes to how they handled textbooks in their store: they reorganized their shelves by author and they switched to clerk service. Recently, we sat down with Book Store Manager Charli Suter and Textbook Manager Darren Kwiatkowski to discuss what led to this change and how it has helped improve the student customer experience.

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How to Use Social Proof in Your College Store Marketing

Posted by Liz Schulte on 6/26/19 6:00 AM

When you are shopping, does an advertisement you saw online entice you to buy more than talking to a friend who tells you about a great sale or deal they found? Probably not. Students, like any shoppers, want to know they are getting high-quality merchandise for a fantastic price, but in the world of retail marketing, everyone claims their products are the best and that they are giving you the deal of a lifetime. Naturally, firsthand experiences are easier to trust.

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Include Food

Posted by Lori Reese on 7/19/18 5:30 AM

Salty, sweet or protein-rich: food is guaranteed to drive students into your store morning, noon and night.

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The Places to Be

Posted by Lori Reese on 5/9/18 5:30 AM

It’s got to be cool. It can’t be too generic. It’s got to be ultra-convenient, and, most of all, today’s college store must speak directly to the peculiar needs, tastes and lifestyle of today’s diverse student body.

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Inspire Loyalty With Your Rewards Program

Posted by Liz Schulte on 2/21/17 5:30 AM

Nearly every store and restaurant has a loyalty rewards program. Some give you a specific item for free, some give money off and others build points that you can use in specified ways. However, when everyone is running a loyalty program, it becomes harder for a programs to live up to its intended purpose: to inspire loyalty.

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Electronic Shelf Labels; Technology Boosting Sales at USI

Posted by Jason Smallheer on 2/20/17 5:30 AM

The University of Southern Indiana Bookstore, a bookstore with a focus on technology, continues its trend of using the latest tech to keep their bottom line healthy and compete with online retailers. Through the use of electronic shelf labels, the bookstore is able to minimize internal costs, communicate with students and offer the same levels of pricing and inventory information on the bookshelf that would normally be found after scrolling through pages of websites.

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The More Things Change: How College Retail Hasn't Changed, Even When It Has

Posted by Dean Asher on 11/23/16 12:19 PM

The college retail industry has changed significantly in the last few years. With the rise in big-box online retailers and shifts in technology, everything from marketing and advertising to inventory management and the title procurement process has evolved over the past decade. But that doesn't mean everything is different.

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