Foreword Online

Ideas, information and industry news for collegiate retailers



UC Davis Stores’ Late Night Shopping Event Turns Into an On-Campus Party

Posted by Joe Clarkin on 6/26/17 5:30 AM

In an effort to drive more traffic into their store and away from online retailers during rush, the staff at UC Davis Stores was struggling to come up with ideas that would meet those goals. Last year, they tried giving away t-shirts to entice students to come visit the store, which worked in the sense that that event was popular, but ultimately came up short of expectations when the store underestimated its audience and ran out of shirts in about 10 minutes. Back to the drawing board.

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UNM Bookstore Goes Global with a New Passport Center

Posted by Lori Reese on 5/22/17 5:30 AM

When the new Passport Center in the University of New Mexico Bookstore launched with a “soft opening” in April, a few weeks before its grand opening in May, no one was sure how much business it would attract. The UNM Global Education Office, which runs the center in partnership with the bookstore, kept hours and staff to a minimum.

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UMBC Bookstore; 51 Years of Event Innovation

Posted by Jason Smallheer on 5/15/17 5:30 AM

The University of Maryland Baltimore County Bookstore finds new ways to engage customers. Knowing the industry is changing, and students have more options, UMBC Bookstore Director Bob Somers challenges his team to think outside the box and keep customers coming through the doors.

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Mystery May: Fall in Love with a Great Book

Posted by Liz Schulte on 5/1/17 5:30 AM

You don’t need to live at 221B Baker Street to love a good mystery. As the semester winds to a close, it is a busy time for everyone on campus. Keep this month’s event simple, engaging and easy to manage with one or all of these ideas for a terrific Mystery May event designed to bring people into your store without taking up a lot of time.

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Kirkwood Community College: Communicating Success With Expo

Posted by Liz Schulte on 2/13/17 5:30 AM

Part of working in higher education is spending a good portion of each day trying to solve problems. What if you could address the concerns of faculty, staff and students while building your school’s relationship with its publishing partners, vendors and wholesalers — in just one event? It sounds too good to be true, but that’s what Kirkwood Community College in Cedar Rapids, Iowa, recently did.

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Wartburg College Plays Games at Knight; Building a Community

Posted by Jason Smallheer on 1/23/17 5:30 AM

With the course materials industry ever-changing and recognizing a segment of her business was no longer profitable, Wartburg Store Manager and Textbook Services Director Janet Huebner saw an opportunity; replacing her trade books section with … board games.

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Luther College Book Shop Goes Nutty; Doubles Sales

Posted by Jason Smallheer on 1/16/17 5:30 AM

Luther College in Decorah, Iowa, boasts an enrollment of just under 2,400 and no official school mascot. Deanna Casterton, Director of Luther College Book Shop, sought to change the status quo by creating and naming a mascot for her store with the Nutty Election Day Celebration.

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Better Customer Service—use Twitter

Posted by Jason Smallheer on 12/13/16 5:30 AM

I’ve had my couch for three years, and it boasts tears in the leather, unstitched stitching and bald spots where the bonded leather detached from the fabric. I made a bad purchase decision. However, I did buy a five-year warranty package. Its purpose, to cover anything that is not wear-and-tear and pay for a repair or replacement. Problem solved? Not so fast.

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Centralia College Drives Facebook Engagement with Guessing Contest

Posted by Dean Asher on 1/24/16 11:00 PM

When bookstore employees stare at the miniature mountains of rental returns piling up in their store room at the end of each term, it's often a daunting feeling.

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Pick-a-pumpkin with the LSC Bookstore

Posted by Kate Seat on 10/5/15 12:00 AM

There’s still plenty of time till Halloween, but the Lake Superior College Bookstore is already getting a head start on the festivities. October 1 marked the first day of their “Pick-a-pumpkin” sale, where lucky customers can receive up to 25 percent off LSC apparel and merchandise.

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