When college stores have the support they need, they can offer more to their campus community. The day-to-day system tools from eCommerce to back-office can have a huge impact on how much can be accomplished in a day. However, stores must have access to ongoing training, quality customer support and knowledgeable product experts to truly maximize their capabilities.
Years ago, Grand View University Bookstore started a bookstore committee to discuss all things course materials. The committee of students, faculty and the bookstore staff meet twice a year for an hour to talk about course materials, current trends and to open a dialogue between all the parties with a vested interest in campus course materials.
Learning how to most efficiently and effectively use your collegiate retail system helps your store achieve its goals. MBS Store Technology Solutions offers college stores outstanding service at every level, including a specialized implementation team and a customer education team. Recently, we sat down with Wayne Jones, MBS Store Technology Solutions Manager of Customer Education, to learn more about how the customer education department supports new and existing college store partners.
Soon, students will return to campus for a new term. Now is a good time to start preparing your spring term student messaging to remind students about the services available to them through the campus store. We have collected a few ideas to help you get started.
We hope everyone has a fantastic holiday. Foreword Online will return on 1/3/2022, bringing you the latest in collegiate retail news and stories.
While college stores can get the most benefits from a bin-and-hold order, sometimes you might need to place an ASAP order. MBS is here to serve all of your ordering needs from the efficiency of a bin and hold to the urgency of ASAP. As a premier company for wholesale textbooks, we are a one-stop location for all of the new and used book inventory you need.
Strong customer service, a seamless student experience and an improved environmental footprint are important priorities for the Mount Allison University Bookstore. We recently sat down with Jenna Boomer, Manager, Bookstore & Support Services, Mount Allison University, to discuss how the store’s partnership with MBS Store Technology Solutions offers them the support they need to realize their goals.
The experience shoppers have with your store (in person or online) makes a huge difference. However, what goes into creating a shopper experience that brings customers back to your store? Quality products, excellent service and good prices are probably the top three for most shoppers. Today we are going to talk about how retailers ensure customers that they are getting a fair price from the store through price matching.
Wishing you a wonderful week. We are incredibly grateful for every college store partner. Don't forget, MBS will be closed Thursday and Friday this week.
It’s not always easy to select the perfect gift. This year, your store can help make holiday shopping easy by putting together a collection of online gift kits that customers can order and have shipped to the person of their choice.
Contact our editorial team to set up an interview or to contribute a guest post.
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