Foreword Online

Ideas, information and industry news for collegiate retailers



Will Counter Service Become the New Normal?

Posted by Liz Schulte on 8/12/20 6:00 AM

Many college stores are making plans for fall amid uncertainty. While trying to plan for multiple scenarios, it is important to maximize the number of options available to students: a strong web presence with a responsive site, fast delivery, curbside pickup, and streamlined in-store pickup and purchasing. But how are stores streamlining in-store purchasing and keeping customers and employee safe? For many college stores, counter service is the answer.

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Southeast Technical College Bookstore Adapts to Improve Service and Convenience

Posted by Liz Schulte on 8/10/20 6:00 AM

COVID-19 has changed the way college stores across the nation operate. Adapting to current conditions and new restrictions, college stores have found ways to work within this new normal. Southeast Technical College Bookstore has taken the challenges they face and used them to improve customer service and add more convenient options for students. Bookstore Manager Jason Skiff recently spoke with us about the changes the store has made to prepare for fall.

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Drive-through Rush Boosts Sales at Hagerstown Community College Bookstore

Posted by Liz Schulte on 6/29/20 6:45 AM

As summer rush approached, Hagerstown Community College Bookstore Manager Tammy Crockett knew there was a way the store could continue to serve students, keep them safe and give them convenient, one-stop shopping. By holding a drive-up rush event, the store could provide students with everything they might need to start a new term and save them shipping costs.

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