Foreword Online

Ideas, information and industry news for collegiate retailers



25 Customer Service Trends That Strengthen College Stores [White Paper]

Posted by Liz Schulte on 4/27/20 6:30 AM

Fantastic customer service has the power to set your store apart from the competition. Regardless of store size, the time and care you take with your customers will strengthen your position in the campus community and demonstrate the service you provide. But what does great customer service mean in today’s collegiate retail environment?

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Spotlight: University of Pittsburgh Stores on Marketing College Store Events

Posted by Lori Reese on 4/22/20 7:00 AM

For the University of Pittsburgh Stores’ Steven Wilson, events are a powerful college store marketing tool. He manages The Pitt Shop, one of the University of Pittsburgh’s two standalone apparel stores. Situated on a main thoroughfare that links the university and downtown Pittsburgh, The Pitt Shop attracts students, faculty, staff and city-dwellers looking for the latest in Panthers attire. We sat down to talk to Mr. Wilson about marketing bookstore events for a wide range of customers.

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How Can inSite Buyback Alerts Help You Communicate With Students About Your Retail Buyback?

Posted by Liz Schulte on 4/20/20 6:00 AM

With students not on campus this term, many stores are looking at out-of-the-box ways to buy back books from students for subsequent terms. Some stores are offering a drive-up buyback. However, convincing students to make the trip to campus could be difficult. Utilizing inSite Buyback Alerts gives your store a way to let students know the buyback value of their books from the start.

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Our Campus Store Partners’ Furry Friends

Posted by Liz Schulte on 4/17/20 6:30 AM

Many of us are adjusting to a new work-from-home routine. We asked you to show us your feathery, woolly and furry friends as you settle into your new office environment. We’ve compiled the fun images you shared of your pets, and some of our pets, to hopefully add a smile to your day.

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Spotlight: UC Davis Stores on Why a College Store System Needs a Business Intelligence Tool

Posted by Lori Reese on 4/13/20 7:00 AM

For University of California Davis Stores Associate Director of Finance Tracy Roman, a college store system is incomplete without a superb business intelligence tool. Ms. Roman was among the first to test drive the latest iteration of Dashboard, the real-time analytics tool for college stores that integrates with the MBS system. We sat down to talk to Ms. Roman about how business intelligence is shaping the future of campus bookstores.

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The Hawk Bookstore Lowers Costs and Increases Revenue with SimpleSource

Posted by Liz Schulte on 4/8/20 6:30 AM

The Hawk Bookstore at Santiago Canyon College has found a solution that helps lower overhead costs, improve student savings and increase sales. What has made such a difference in the store? More used books.

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The Online Buyback Marketing Kit

Posted by Lori Reese on 4/6/20 7:00 AM

With MBS Online Buyback, your campus retail store can provide students with a valuable service even when they’re not on campus. MBS will help you set up a remote wholesale buyback option linked from your store’s website quickly and easily. Students simply input their books’ ISBN numbers to create a quote, print a free shipping label and send their books to MBS.

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How Reworks Help You Get More Books

Posted by Lilli Brooks on 3/30/20 6:30 AM

Wantlists can be handled in different ways, but the goal is always the same: get more access to books you need at the lowest possible cost. One of the best methods to do that is by utilizing wantlist reworks. A rework is when your wantlist is compared to the available inventory more than once a day. For example, when you submit a wantlist to MBS and leave it there for a length of time, it can be compared against our inventory multiple times a day. Each time the list is compared, that is a rework.

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Set Up an Online Buyback in 3 Easy Steps

Posted by Liz Schulte on 3/23/20 6:30 AM

MBS Online Buyback is a great student resource that your college store can easily provide at no additional cost. As more colleges and universities move classes online in an effort to protect student and community health, it is important establish a buyback plan to prepare for the possibility that it may not be feasible to host an on-campus buyback. MBS is here to help you do that.

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Fighting Dragons with Students

Posted by T.A. Nathan on 3/18/20 6:00 AM

Campus bookstores are always coming up with creative ways to reach nontraditional students. Kansas City Kansas Community College found a way to engage nontraditional students and even some faculty members and staff with on-campus games of Dungeons & Dragons. We recently spoke with Chris Guthrie, operations assistant at KCKCC, about his success and how he tapped into the community’s sense of adventure.

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