Foreword Online

Ideas, information and industry news for collegiate retailers



Blink, Laugh, Share, Forget

Posted by Lori Reese on 8/16/18 5:30 AM
Those four words capture Generation Z in a nutshell, according to marketing consultancy The Future Company. The age group born between 1995 and 2015 will comprise more than a third of the US population by 2020.

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Arc Transforms Drudgery Into Discovery

Posted by Lori Reese on 8/15/18 5:30 AM

MBS Systems’ cloud-based retail management system, Arc, offers single sign-on access to all your back-office work. Move seamlessly from one task to the next without breaking stride. View detailed graphics and charts on critical store data. Take action within seconds of receiving quality information.

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Win Student Trust From the Start

Posted by Liz Schulte on 8/14/18 5:30 AM

A student stares down at rows of books, perplexed, eyebrows drawn together as she squints at the shelf tags between the constant stream of other students shuffling by. To her left, another student stands with his friends trying to look up the books he needs online.

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The Pitfalls of Big Data

Posted by Liz Schulte on 8/13/18 5:30 AM

Big data has infiltrated nearly every aspect of our lives. It determines the advertisements we see, the routes our GPS directs us, the posts we encounter on social media, unusual activity on our credit cards, entertainment recommendations from streaming services and the list could go on. Big data has become big business.

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Take the YouTube Plunge

Posted by Liz Schulte on 8/9/18 5:30 AM

YouTube is huge. As a platform, it has the potential for enormous reach and is one of the most intimidating areas of social media. Videos have a permanency that other platforms lack. The production value of the most popular videos keeps getting better and people want to see regular content. YouTube, as a marketing platform, isn’t for everyone. It requires a level of energy and comfort with the camera that cannot be manufactured. For those who can truly embrace it, it is a game changer.

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Alphabetically Challenged: Another Reason Students Fail to Buy Textbooks

Posted by Lori Reese on 8/8/18 5:30 AM

Recently, a former colleague posted a gripe on Facebook illustrating a generation gap that partly explains why students aren’t buying textbooks: Of his 100-plus freshmen at a competitive southeast state school, only two knew the definition of a verb.

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Spotlight Esther Rosner: Navigating the Changes in the Book Industry

Posted by Liz Schulte on 8/7/18 5:30 AM

Esther Rosner, MBS territory manager, began working for the company when it was located at the Paris Road location in Columbia, Missouri. Through the years, she has watched MBS grow and the book industry change. We sat down with Esther at the annual sales force meeting to hear about the evolution of the textbook industry and how stores continue to adapt to the industry changes.

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Business Intelligence for a College Store

Posted by Liz Schulte on 8/6/18 5:30 AM

In today’s technology-fueled world customer loyalty isn’t a given. If your store doesn’t have what someone is looking for, they can shop somewhere else with just a cell phone and a few taps on the screen. Customers expect stores to meet their needs without expressing what they want. On the surface, the problem looks impossible. You can’t read your customer’s mind—or can you?

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An Instagram Plan: Engaging Your Audience

Posted by Liz Schulte on 8/3/18 5:30 AM

Welcome to part two of our Instagram Plan. Last week we talked about why Instagram is a great addition to your marketing social media platform and what kind of content will attract an audience to your page. It is through this content that you will connect with not only students, but faculty, staff and alumni as well. Becoming an everyday part of their lives gives you the opportunity to turn those connections into sales. This week the focus will be on engaging your campus community and marketing your store events in a way that makes people excited to participate.

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An Instagram Plan: Creating Content More People Want

Posted by Liz Schulte on 8/2/18 5:30 AM

Social media marketing offers a variety of platforms to engage with customers, but with that comes a variety of challenges. On Facebook it is hard to be seen, on Twitter you are limited to 140 characters and on Snapchat you only get 10 seconds to make a lasting impression. Instagram is different. Your followers will see your posts, your caption can be as long as you need it to be and the images never go away. This is why Instagram dominates all social media when it comes to interactions per thousand followers.

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