MBS Foreword | case study (2)

Hibbing Community College Bookstore and the MBS System Evolve Together

Posted by Liz Schulte on 6/27/22, 7:15 AM

Recently, Hibbing Community College merged with four other regional colleges in northern Minnesota, creating the new Minnesota North College. In order to accommodate the merger, the five separate college bookstores have consolidated into one bookstore serving six campuses. Consolidating resources, the smaller stores are able to effectively serve their campuses as well as thoughtfully evolve to better compete in a changing market. We recently sat down with Bookstore Coordinator Becky Mayo to discuss how MBS Store Technology Solutions is helping them with this evolution.

College Store Conversations: Improve Customer Outreach With CRM

Posted by Liz Schulte on 5/23/22, 7:00 AM

MBS CRM helps college stores improve customer outreach and service. This incredible tool is free for MBS Store Technology Solutions partners. Already stores are benefiting from expanded customer service and marketing technology. We recently sat down with Kurt Kaiser, Assistant Director — Course Materials, Colorado State University, to discuss how his store is incorporating CRM into its processes.

Campus Store Conversations: Keeping Up With Market Demands and Trends

Posted by Liz Schulte on 3/28/22, 7:00 AM

In the latest installment of Campus Store Conversations, we sat down with Kristine Herman, Manager, Johnson County Community College Bookstore, to discuss how her store and the MBS system have evolved and adapted together to best serve the store’s customer base and provide the materials they need to be successful.

Grand View University Bookstore Strengthens Course Material Communication

Posted by Liz Schulte on 1/17/22, 6:30 AM

Years ago, Grand View University Bookstore started a bookstore committee to discuss all things course materials. The committee of students, faculty and the bookstore staff meet twice a year for an hour to talk about course materials, current trends and to open a dialogue between all the parties with a vested interest in campus course materials.

Mount Allison University Bookstore Refines Student Experience With Turnkey Collegiate Retail System

Posted by Liz Schulte on 12/6/21, 6:30 AM

Strong customer service, a seamless student experience and an improved environmental footprint are important priorities for the Mount Allison University Bookstore. We recently sat down with Jenna Boomer, Manager, Bookstore & Support Services, Mount Allison University, to discuss how the store’s partnership with MBS Store Technology Solutions offers them the support they need to realize their goals.

Pennsylvania College of Technology Bookstore Perfects Faculty Communication

Posted by Liz Schulte on 11/8/21, 9:00 AM

The most important aspect of getting on-time adoptions is a stellar faculty communication plan. Recently, we sat down with Pennsylvania College of Technology’s Textbook Manager Kim Ergott to discuss how her store works with faculty to ensure on-time adoptions and lower student costs.

How Does the WCU Bookstore Streamline Order Distribution During Rush and Drive Foot Traffic All Year?

Posted by Liz Schulte on 5/17/21, 6:30 AM

With another rush just around the corner, now is a good time to start thinking about how you can further streamline processes in your college store. We recently spoke with Jennifer Thomas, Director of Bookstore Operations, WCU Bookstore, to learn how her store streamlines order pickup with limited store occupancy and how they use their loyalty program to promote foot traffic all year.

Students Love WCU Bookstore’s Cashless Buyback

Posted by Liz Schulte on 5/10/21, 6:30 AM

Unprecedented challenges often require creative solutions. For the Western Carolina University Bookstore, the uncertainty with COVID and students returning home before the end of the fall term meant that buyback would also need to be adjusted to fit current challenges. The solution the store found was to hold a longer, cashless buyback for students.

Dodge City Community College Bookstore Gets Reliable eCommerce Support

Posted by Liz Schulte on 4/19/21, 6:45 AM

Having the support you need when you need it can make a huge difference in the day-to-day functioning of a college store. Like other college stores, the COVID-19 pandemic increased the importance of eCommerce for the Dodge City Community College Bookstore. While the store was managing all of the rapid industry changes, it was able to keep up with evolving eCommerce expectations and get a complete website refresh.

South Central College Book Store Simplifies Online Shopping

Posted by Liz Schulte on 2/15/21, 6:00 AM

College bookstore websites have always been important. However, due to COVID-19 the college store website became the primary connection bookstores have with students. South Central College Book Store has worked hard to ensure that its website offers students easy access to current information, detailed how-to instructions and every product a student could buy in the store.

Ideas, information and industry news for collegiate retailers

Articles tagged "Case-study"

Hibbing Community College Bookstore and the MBS System Evolve Together

College Store Conversations: Improve Customer Outreach With CRM

Campus Store Conversations: Keeping Up With Market Demands and Trends

Grand View University Bookstore Strengthens Course Material Communication

Mount Allison University Bookstore Refines Student Experience With Turnkey Collegiate Retail System

Pennsylvania College of Technology Bookstore Perfects Faculty Communication

How Does the WCU Bookstore Streamline Order Distribution During Rush and Drive Foot Traffic All Year?

Students Love WCU Bookstore’s Cashless Buyback

Dodge City Community College Bookstore Gets Reliable eCommerce Support

South Central College Book Store Simplifies Online Shopping

Subscribe for updates

Share your experience

Most popular posts

Most popular topics

Contact MBS

Stay Connected With Us