Learning how to most efficiently and effectively use your collegiate retail system helps your store achieve its goals. MBS Store Technology Solutions offers college stores outstanding service at every level, including a specialized implementation team and a customer education team. Recently, we sat down with Wayne Jones, MBS Store Technology Solutions Manager of Customer Education, to learn more about how the customer education department supports new and existing college store partners.
Strong customer service, a seamless student experience and an improved environmental footprint are important priorities for the Mount Allison University Bookstore. We recently sat down with Jenna Boomer, Manager, Bookstore & Support Services, Mount Allison University, to discuss how the store’s partnership with MBS Store Technology Solutions offers them the support they need to realize their goals.
Words like unprecedented have been coming up a lot lately to describe the current state of nearly every industry that has been impacted by the COVID-19 pandemic. The educational industry is no exception. During these truly unprecedented times, college stores like the Northeast Wisconsin Technical College Bookstore have demonstrated their adaptability, creativity and flexibility as they continue to find ways to proudly serve students and their campuses. We recently caught up with NWTC Bookstore and The Buzz Coffee Shop Manager Gretchen Bonnema to hear how her store is preparing for a 100 percent online fall term.
To improve the experience in your store, it takes more than knowledgeable, helpful employees. You also need a college store management system that will help you avoid retail pitfalls like long, slow-moving lines, websites that aren’t optimized for mobile and not keeping up with student buying trends. So, what should your college store look for in a retail system?
Your college store retail system is essential to your store. From back-office functions to your eCommerce site and POS efficiency, your system should empower associates and continue to evolve alongside your store. One way to ensure your store is getting the most out of its system is through practical training that is tailored for your store’s specific needs.
Switching your retail management system isn’t done on a whim. A lot of research goes into making sure that the new system will continue to be the right fit as your store and the retail industry evolve. However, while there are numerous benefits to upgrading your system, implementation can still seem like a daunting task. That’s why we recently sat down with Senior Systems Consultant Angela Gray to discuss how she helps ensure a streamlined implementation process for our partner stores.
Towson University’s University Store and the New Mexico Junior College Bookstore (NMJC) are two distinct campus stores with a key feature in common: both take advantage of MBS Store Technology Solutions’ annual training. As a result, both stores find new ways to increase revenue, transcend industry challenges and serve their students every year.
Topics: surveys, campus stores, college retail system
In preparation for the Independent College Bookstore Association (ICBA) 2020 conference, MBS sent out a survey to campus store members asking what they’d like to learn at this year’s conference. The result: a fascinating summary of the challenges and goals of collegiate retail professionals nationwide. Here’s a snapshot of the data.
Contact our editorial team to set up an interview or to contribute a guest post.
Customer Service
800-325-0530
cserv@mbsbooks.com
Order Processing
800-325-0577
As MBS’ signature publication, Foreword Online is dedicated to offering daily industry insight and cutting-edge news that keep college retailers ahead of the curve. Follow us on social media. Contact us with ideas and feedback. Subscribe for regular updates.
© 2022 MBS. All rights reserved.
