The experience students have in your store contributes to their overall impression of your college. When students experience positive, knowledgeable and helpful service from the bookstore, they feel welcomed into the campus community. This person-to-person attention also gives students another trusted campus resource that they can turn to with questions.
A great retail experience can change how a customer perceives a store and its brand. However, in a campus store, the impact of a student’s experience with your store extends beyond the walls and brand of your store. It also changes how students view your entire campus.
While you can’t add more hours to your day, it is possible to free up more time by simplifying campus store processes. MBS provides college stores with the tools they need to simplify their day-to-day, week-to-week and year-to-year store tasks. From ordering to receiving and buyback, MBS has the resources you need to save time.
Switching to a new collegiate retail system can be overwhelming. There is so much to do and usually a limited time to accomplish the switch. That’s why the clear, concise expert implementation guidance provided by MBS Store Technology Solutions is vital to a smooth collegiate retail system upgrade.
How often do you review your store’s daily, weekly, monthly and yearly processes? Is there room to add efficiency and streamline the manual work your staff does? The continually updated MBS system provides college stores with tools and resources to help them save time and simplify vital store processes. To make sure your staff stays up to date on all of the system functionality available to your store, consider budgeting for one of MBS’ training packages.
With the end of the year quickly approaching, it is time to make planning and budgeting decisions for next year. What are your store goals and priorities? How can your college store system help support those goals? We spoke with MBS Store Technology Solutions Sales Consultants, Heather Gillespie and Jeremy Hawkins, to find out what they suggest stores consider for 2024.
Did you know that MBS Store Technology Solutions offers customers a complete collegiate retail system? With our solution, stores have the collegiate retail hardware, software and support that they need to keep up with a rapidly evolving industry.
One of the most important outlets for college bookstores is the eCommerce website. As the world around us continues to change and evolve, the eCommerce site has become increasingly important to the store’s relationship with students, the campus and the outside community. In the Independent College Bookstore Industry Trends: eCommerce White Paper, we take a look at how college stores have updated eCommerce sites for the immediate market shift.
Implementing a new retail system is a big job with a lot of different pieces that need to come together. However, going from an obsolete system to a complete omnichannel retail solution offers benefits that are well worth the effort.
For University of California Davis Stores Associate Director of Finance Tracy Roman, a college store system is incomplete without a superb business intelligence tool. Ms. Roman was among the first to test drive the latest iteration of Dashboard, the real-time analytics tool for college stores that integrates with the MBS system. We sat down to talk to Ms. Roman about how business intelligence is shaping the future of campus bookstores.
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