With actionable business intelligence, college stores can better understand and predict customer behavior, shopping trends, sales trends and so much more. MBS Store Technology Solutions offers store partners a wide variety of tools that provide incredible insight into their store’s health, trends, customers and key performance indicators.
In 2020, Erin McGonigle took over as Director of the University of Maryland, Baltimore County (UMBC) Bookstore. Even after many years working in the campus store, there was still more to learn in her new position. One of her discoveries was the benefits of using Dashboard, an MBS system’s business intelligence tool.
For University of California Davis Stores Associate Director of Finance Tracy Roman, a college store system is incomplete without a superb business intelligence tool. Ms. Roman was among the first to test drive the latest iteration of Dashboard, the real-time analytics tool for college stores that integrates with the MBS system. We sat down to talk to Ms. Roman about how business intelligence is shaping the future of campus bookstores.
Topics: business intelligence, college stores, dashboard
Ray Karasek, Community College of Rhode Island’s Auxiliary Services Director, calls the Dashboard analytics suite “the Ferrari of MBS.”
Topics: retail technology, business intelligence, Big data
In today’s technology-fueled world customer loyalty isn’t a given. If your store doesn’t have what someone is looking for, they can shop somewhere else with just a cell phone and a few taps on the screen. Customers expect stores to meet their needs without expressing what they want. On the surface, the problem looks impossible. You can’t read your customer’s mind—or can you?
Once students return to class from Thanksgiving, the countdown is on for the extended holiday break. Lasting anywhere from two weeks to more than a month, students are counting the days until they have time away from the books.
Your store needs to be innovative, diligent in reaching out to customers and as keen at studying the market as your competitors if you want to thrive.
For the University of Utah Campus Store, "Big Data" is a lot more than a buzzword. Store Assistant Director Vaughn Durfee knows how important that data is to effectively running the store. Taking advantage of MBS Systems Dashboard, Vaughn uses his store's Big Data including inventory, operations and sales figures to develop strategies for scheduling staff, manage inventory and much more.
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