When college stores have the support they need, they can offer more to their campus community. The day-to-day system tools from eCommerce to back-office can have a huge impact on how much can be accomplished in a day. However, stores must have access to ongoing training, quality customer support and knowledgeable product experts to truly maximize their capabilities.
Strong customer service, a seamless student experience and an improved environmental footprint are important priorities for the Mount Allison University Bookstore. We recently sat down with Jenna Boomer, Manager, Bookstore & Support Services, Mount Allison University, to discuss how the store’s partnership with MBS Store Technology Solutions offers them the support they need to realize their goals.
A collegiate retail eCommerce site that offers your college store’s wide array of merchandise and products is essential to success. While many students are excited about being able to shop in the college store again, the convenience of online shopping will encourage a portion of the student population to primarily use your website. We have gathered some tips to help you ensure your online merchandise is easy to find and convenient to order.
Did you know that MBS Store Technology Solutions offers customers a complete collegiate retail system? With our solution, stores have the collegiate retail hardware, software and support that they need to keep up with a rapidly evolving industry.
Having the support you need when you need it can make a huge difference in the day-to-day functioning of a college store. Like other college stores, the COVID-19 pandemic increased the importance of eCommerce for the Dodge City Community College Bookstore. While the store was managing all of the rapid industry changes, it was able to keep up with evolving eCommerce expectations and get a complete website refresh.
One of the most important outlets for college bookstores is the eCommerce website. As the world around us continues to change and evolve, the eCommerce site has become increasingly important to the store’s relationship with students, the campus and the outside community. In the Independent College Bookstore Industry Trends: eCommerce White Paper, we take a look at how college stores have updated eCommerce sites for the immediate market shift.
Order processing for online orders needs to be fast and accurate. However, this can be a challenge with limited staff and resources. College store associates often have to fulfill many different roles in the store, and the recent uptick in online orders, while great for the store, might strain your traditional methods. How can college stores simplify online order processing?
The college store website is one of the primary avenues for customers to make purchases from your store and a great way to share information with students. However, how can you attract repeat visitors to your website? One method is to keep your site fresh with ever-changing content and up-to-date information.
College bookstore websites have always been important. However, due to COVID-19 the college store website became the primary connection bookstores have with students. South Central College Book Store has worked hard to ensure that its website offers students easy access to current information, detailed how-to instructions and every product a student could buy in the store.
With more traffic being divided between brick-and-mortar stores and online retailers, it’s important that your store is ready to meet expectations both in-store and online. Think about the in-store experience for your shoppers. Where do most shoppers go when they come in? What are your bestselling products? By contemplating how in-store traffic patterns work, you can improve your website, make it easier for visitors to find what they are looking for, and improve the in-store and online experience.
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