Foreword Online

Ideas, information and industry news for collegiate retailers



Spotlight Kim Miner: Keeping the College Store’s Voice at the Table

Posted by Lori Reese on 11/13/17 5:30 AM

With over 13 years in the course materials industry, MBS sales consultant Kim Miner has amassed an abundance of wisdom. We sat down with her to discuss the rapidly-changing industry — inclusive access, OER, hybrid store solutions and the future of digital. We also talked about why college store managers must ensure their voice is heard on campus.

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Spotlight VP Human Resources Jerome Rader: Hiring for Rush

Posted by Lori Reese on 11/10/17 5:30 AM

Finding excellent seasonal employees is one of the greatest challenges college stores face. Bookstore jobs require intelligence, commitment and solid customer service skills. What’s the best way to attract good workers?

Each year MBS hires more than 500 temporary employees for rush. We sat down with MBS Vice President of Human Resources Jerome Rader to discuss recruiting tips and tricks — as well as potential red flags in the hiring process. With 27 years of MBS HR experience, Rader offers a wealth of expertise for college retailers.

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Spotlight: Jim Luecke How Student Savings Impacts Student Success

Posted by Liz Schulte on 11/7/17 5:30 AM

Jim Luecke is a strategic sales consultant for MBS. In the over 12 years he has worked with schools and stores, Jim has collected an abundance of industry knowledge. He uses that expertise to help schools find course materials distribution solutions that best suite their unique needs and situations. We sat down with him to discuss where he sees the industry heading and what trends are gaining momentum as he visits schools across the country.   

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Spotlight: David Ritz — Winning Student Trust

Posted by Liz Schulte on 9/19/17 5:30 AM

We had the pleasure of sitting down in Oklahoma with Territory Manager David Ritz to discuss how he thinks college stores can gain student trust.

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Spotlight: David Ritz — How Bookstores Stay Viable

Posted by Liz Schulte on 9/18/17 5:30 AM

We had the pleasure of sitting down in Oklahoma with Territory Manager David Ritz to discuss his long career in the college bookstore industry and how he thinks college retailers can adapt to the changing course materials distribution environment.

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Spotlight: Starla Marshall Says Students Want It All

Posted by Lori Reese on 9/12/17 5:30 AM

Oklahoma State University Store Assistant Director of Course Content Delivery, Starla Marshall, has worked in the college retail industry over 27 years. We visited the student-union housed Stillwater store — which serves the 26,000-plus students on OK State's main campus — for two days during 2017 fall rush to gain hands-on experience with textbook veterans. Marshall took time early one morning to talk to us about everything from industry changes to recruiting challenges and shelving course materials by author.

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Spotlight: Kelly Jones It All Comes Back to Service

Posted by Lori Reese on 9/5/17 5:30 AM

MBS Direct Executive Director of Client Services, Kelly Jones, has been helping educators find course materials solutions since 2002. We sat down with her to discuss the latest challenges in education, the reason more schools are investing in hybrid solutions and the future of the textbook industry.

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Spotlight: Wayne Jones Customers Leave More Confident

Posted by Lori Reese on 8/31/17 5:30 AM

With MBS Systems Training 2017 Fall Forums fast approaching, we sat down with organizer and Customer Education Manager, Wayne Jones, to talk about de-stressing textbooks, fostering collegial connections and other reasons stores are getting registered now for the free training adventure here in Columbia, Missouri.  

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Spotlight: Victor Hoffman Talks MBS Arc

Posted by Lori Reese on 8/2/17 5:30 AM

The MBS Systems Advanced Retail Center, Arc, provides a single sign-on portal to a suite of cloud-based applications. The technology’s functionality drew praise at CAMEX and sparked intense interest among college store managers and directors. Here, we talk to MBS Systems Sales Consultant Victor Hoffman about how Arc can increase productivity and elevate the bottom line.

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Spotlight: Patrick Cervenik It’s All Retail

Posted by Liz Schulte on 7/27/17 5:30 AM

MBS Systems Sales Consultant, Patrick Cervenik sat down with us to discuss the changes happening in the retail industry, and how college stores can stay adaptable to the transitioning environment.

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