Ideas, information and industry news for collegiate retailers

If there’s one thing UCM University Store Director Charlie Rutt knows it’s that families new to the course materials world need guidance. Many students start school without awareness of the cost of textbooks. Rutt said that, unless families are warned, they will feel deceived when they discover how much they have to spend at the college store. It’s like being invited to a free dinner only to find out you have to pay when the check comes.

University of Central Missouri University Store Director Charlie Rutt needed no persuasion when it came to adopting the MBS POS on a Microsoft Surface Pro. When the tablet-sized register first appeared, Rutt seized the chance to increase sales with a mobile solution.

The Community College of Rhode Island has four bookstore locations that make servicing students their number one priority. Using their years of expertise they field questions about all aspects of college life. Throughout the day staff members are helping students understand how to use their financial aid in the store or showing a student how to find their way through the campus.  Like many college stores, they are more than a bookstore — they are the heartbeat of the campus.

A variety of content is always a good idea. Offering a combination of images, links, videos and statuses is the best way to reach a broader market of students. Everyone likes different things on social media. I love memes that make me laugh; I stop to read all of them as I am scrolling through my feeds. However, I have friends who watch every video that comes through their feed. By offering a variety, everyone can find something on your page that interests them, which increases their chances of interacting.

We sat down with MBS’ Vice President of Sales and Marketing Jeff Miller to discuss the benefits MBS brings to partner schools through the size of the company and inventory.

You know your students better than anyone. Everything you need to know to reach them on social media is at your fingertips. Why guess at what platforms they are on when you can simply ask them as they come into the store. Start that dialogue with students and use it to offer them a service they want through your social media efforts. Today we are going to discuss how to determine where to find your audience and how to make your page an asset to them.

In an effort to drive more traffic into their store and away from online retailers during rush, the staff at UC Davis Stores was struggling to come up with ideas that would meet those goals. Last year, they tried giving away t-shirts to entice students to come visit the store, which worked in the sense that that event was popular, but ultimately came up short of expectations when the store underestimated its audience and ran out of shirts in about 10 minutes. Back to the drawing board.

Building a fanbase on social media isn’t as hard as you think. It boils down to knowing how the platforms work, understanding your audience and offering a variety of content. Once you master these elements, apply consistently. Your posts can experience what I call the web effect — a reach that builds itself as friends influence each other’s choices. Over the next three Fridays, we’re going break down how each of these aspects — platforms, audience, variety — should influence what you do on a day-to-day basis.

Welcome to the social media spectacular!

Inventory feels like a four-letter word for many bookstores. After all, you only get so many opportunities a year to take inventory. It needs to get done to help ensure you order enough used books to serve your students and there never seems to be an easy way to do it.

But what if there were ways to make everything in your physical inventory process go more smoothly and with fewer problems? Thankfully with these tips in mind, it's easier than you might think to make the inventory count less stressful and time-consuming for you and your staff.