The Dakota Wesleyan University Store simplified its course material management with a dedicated virtual bookstore. Recently, we sat down with Lori Solberg, Bookstore Manager, Dakota Wesleyan University Store, to hear about her store’s unique partnership with MBS.
Mark your calendar. The MBS Spring 2024 Forums event will be hosted virtually April 1 – 5. During the weeklong event, MBS Store Technology Solutions will offer a variety of virtual training webinars, daily ancillary resources and tips to help you simplify store processes.
As a sales consultant with MBS Store Technology Solutions, I do not get to use the system the way a college store does. Undoubtedly, I learn something new or am reminded about a feature of the system with each encounter — whether through formal training, a store visit, or the implementation process with a new system partner. This year’s virtual fall forums training event was no exception. I want to take a moment to share some of the sessions that stuck with me.
How often do you review your store’s daily, weekly, monthly and yearly processes? Is there room to add efficiency and streamline the manual work your staff does? The continually updated MBS system provides college stores with tools and resources to help them save time and simplify vital store processes. To make sure your staff stays up to date on all of the system functionality available to your store, consider budgeting for one of MBS’ training packages.
Your store’s collegiate retail system is part of nearly everything you do in the store. It has the power to improve store processes or offer store associates the tools they need to provide truly outstanding customer service. When the time comes to replace your collegiate retail system, what are the most important metrics to look at to ensure you get the best system for your store.
Your collegiate retail system touches nearly everything that happens in your store. When staff stay current on new functionality and work with our representatives to ensure efficiency in store processes or to refresh their knowledge as you head into a seasonal event, your store can best utilize the resources and functionality available to you. MBS Store Technology Solutions works with its partners to help them succeed and fully use the technology available to them.
Keeping up with retail and educational trends can be a challenge for college stores, especially without the right hardware and software. That’s why MBS Store Technology Solutions works tirelessly to ensure our store partners have the tools and resources they need to efficiently manage every aspect of their business in-store and online, from textbooks to merchandise.
A student goes online to check her schedule for the upcoming term. She clicks on the registrar’s link which takes her directly to the college store site and prepopulates the online shopping cart with her required course materials. After reviewing the contents of the shopping cart, she selects in-store pickup to avoid shipping costs and checks out. The whole experience was easy, and she never once had to wait in line. She arrives in the bookstore on the designated date and time to pick up her order — ready to start a new term. This is a reality more and more students are experiencing. However, what goes on behind the scenes at the college store to make this possible?
Providing unparalleled support, improving college store processes and helping lower costs drives MBS Store Technology Solutions’ innovation and commitment to excellence. We are always working to bring the latest technology to college stores to help streamline store processes, giving you more time to engage and interact with customers.
Improve your store’s customer service and take your marketing to the next level with MBS Store Technology Solutions’ CRM. This valuable enhancement is available right now to every MBS system partner at no additional cost. With CRM, college stores can take control of the customer relationship and thrive.
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