Foreword Online

Ideas, information and industry news for collegiate retailers



Liz Schulte

About Liz Schulte

Liz Schulte is an author and business owner with a background in customer service, marketing and higher education development.

Recent articles by Liz Schulte

Is It Time for a New POS System?

Posted by Liz Schulte on 7/16/18 5:30 AM

Every store has to make sales. That’s the bottom line. Time is, in fact, money in a retail environment. There is rarely a day that it’s convenient to read an article expatiating on the 54 products your college store has to have to grow. It’s even less realistic to implement many of those ideas.

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Pinterest: Turn a Pin Into a Marketing Win

Posted by Liz Schulte on 7/12/18 5:30 AM

The Pinterest community is active and growing, but how do you turn a site that is known for recipes, fashion and DIY projects into more customers and sales for your bookstore? Today we are going to learn how to turn a pin into a marketing win.  

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Rushing Toward Rush

Posted by Liz Schulte on 7/11/18 5:30 AM

Rush is right around the corner. Are you prepared? We compiled some of the best practices to prepare for one of your busiest times of the year.

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Retail Transformation

Posted by Liz Schulte on 7/9/18 5:30 AM

Think about when you go to a store. What do you enjoy? What parts do you dread? What if you could take out the experiences you don’t like — would you shop more or less? For over 20 years, Amazon has bet on the fact that if you can remove the areas that cause friction with consumers, they will shop more in your store. Looking at the current state of the retail market, they are right.

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Happy 4th of July

Posted by Liz Schulte on 7/4/18 5:30 AM
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What’s the Deal With Live Streaming?

Posted by Liz Schulte on 6/28/18 5:30 AM

Live streaming is an addiction. It provides glimpses into the lives of others that evoke feelings of sameness between strangers. Last’s year’s top viewed live video was the lady sitting in her car wearing a Chewbacca mask while she laughed. Her video alone had over 160 million views, and she didn’t do anything but share her joy over a child’s toy. Businesses, big and small, have used live videos to give companies a human voice. Nearly every major social media platform now has a way connect with your customers live, but which one is the best?

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What Is Customer Service?

Posted by Liz Schulte on 6/27/18 5:30 AM

There are as many definitions for customer service as there are industries. The position has to be fluid enough to cover whatever needs to be done. However, defining expectations for employees helps them meet the business’ and customer’s expectations.

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The Social Media Balancing Act

Posted by Liz Schulte on 6/26/18 5:30 AM

Balancing social media with all the daily tasks you have often feels impossible. If you tilt one way, you end up falling into the social media blackhole and losing hours of your day when you should have been focusing on work. If you lean the other way, it is easy to neglect a valuable tool for connecting with customers. Life would be so much easier if you knew where and when you should post, but that’s just a dream … or is it?

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Three Ways to Connect With Students

Posted by Liz Schulte on 6/25/18 5:30 AM

Text messaging, email, website, phone, mail, apps, chat, social media, advertisements, in the age of information communication shouldn’t be difficult. The many options for how we speak with one another haven’t made communication simpler. Instead, they have created a cloud of noise that is difficult to maneuver through. How can you ensure your message reaches your specific audience?

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The Potential of Podcasts

Posted by Liz Schulte on 6/20/18 5:30 AM

What do you think of when you think of podcasts? Coming into this, I wasn’t a fan. Really, that’s probably not a fair statement. I simply never thought about them. I didn’t understand what podcasts provided. In my mind, I equated them with a morning radio show — I’d rather listen to music. Podcasts, however, are so much more.

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